Our Shipping Guarantee
Delivery Details
We provide free shipping to Australian homes!
- Delivery Time: 5-9 business days
- Shipping Type: Tracked and insured delivery
- Supplier Location: Victoria, Australia
Estimated Delivery Times by State
- Victoria: 2-4 business days
- New South Wales: 4-6 business days
- Queensland: 5-7 business days
- South Australia: 5-7 business days
- Tasmania: 5-9 business days
Note: Delivery times may vary depending on your specific location and current shipping conditions.
Problems customers have encountered:
For every customer, we have provided personalized customer service for their specific situation. Below are some common problems that we have helped solve. Every scenario is different but this should show you some of our capabilities:
The customer purchased the wrong rangehood:
The customer requested a product change, even after the product had been dispatched. Our solution involved contacting the supplier and redirecting the delivery of the product back to the warehouse.
The Shipping Carrier redirected the product:
Our customer emailed us about a redirect of the product. We quickly responded to the situation and communicated with the supplier and carrier and was able to get the product delivered to customer asap.
Our Guarantee
If there are any delivery problems, we will promptly communicate with you and the shipping carrier to resolve the situation. You can contact our support team at support@kitchenalliance.com.au for assistance.